The option of decentralization offers an avenue whereby these services are being provided to a specified niche of customers while effectively increasing the efficiency of service. The qualities of a skilled server may include patience, time management, customer focus, etc. but with a long line and a very stressful day on the job, people tend to lose it and produce a less than per service which may ultimately lead to loss of a customer.
For every organization, the main aim is to satisfy the needs and wants of consumers. Consumer service are those intangible experiences such as hospitality and entertainment that are derived from certain goods.
Customer services are sold directly to individuals. These services may include personal services, agent and broker, education, professional services. Event services, arts, and entertainments, etc.
Majority of these services are most times offered as customer care services but are they really efficient and effective in their services?
The option of decentralization offers an avenue whereby these services are being provided to a specified niche of customers while effectively increasing the efficiency of service.
The qualities of a skilled server may include patience, time management, customer focus, etc. but with a long line and a very stressful day on the job, people tend to lose it and produce a less than per service which may ultimately lead to loss of a customer.
How Can These Be Effectively Managed?
Well, the decentralization of the particular service to a localized manager will definitely lead to
1. A more efficient service: the services provided when there are less load and more allocated resource leads to a more efficient service to the customer.
2. Customer focus: the focus on the customer will be surely increased
3. Flexibility: for the consumer service, the extra mile in consumer satisfaction is very important. The customer will surely recommend your services which will, therefore, lead to an increased number of customers, the flexibility of a decentralized consumer service will make room to allow for this feature.